Thrive Teesside have been featured in a report on automating Universal Credit, published by Human Rights Watch.
According to Tracey Herrington, project manager at Thrive Teesside, a social justice charity based in Stockton-On-Tees, these updates did not reach the people most affected by the new information, particularly those without internet access at home:
“People have not got access to the internet and have no money to put into their phone [to buy data], and libraries that provide free wifi are shut. They are not able to access their journal, so they don’t know that the government has stopped sanctions [for not meeting their Claimant Commitment]. The fear remains because they can’t get face-to-face contact. “I don’t know if what I’m doing is right,” they have told me. There is a lot of uncertainty from the claimants’ perspective.”
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